No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. If the setting is Disabled, you should change it to Enabled or Not Configured.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT. To check those settings, go to Start > Run, type gpedit.msc, navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections, and find the Allow users to connect remotely by using Remote Desktop Services setting. You can enable or disable Remote Desktop centrally through Group Policy settings. Identify whether Group Policy is blocking RDP Check out this article to learn more about return codes and their descriptions. The output of the command should be either 0 (started) or 10 (already running). For testing purposes, you can disable Windows Firewall on the remote computer with this command: Invoke-Command -ComputerName Win7 -ScriptBlock
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